These terms govern your use of Nemira. By creating an account or using the platform, you agree to them. If you are accepting on behalf of a clinic or business, you confirm that you are authorized to bind that entity.
Nemira is software used by independent healthcare clinics to manage bookings, communications, charting, financing options, and billing. Nemira is not a healthcare provider. Care is delivered by the clinic, not by Nemira.
You must provide accurate information and keep your password secure. You are responsible for activity under your account. Notify us promptly at support@nemira.app if you suspect unauthorized access.
Do not use Nemira to break the law, to send unsolicited bulk messages, to attempt to access another tenant's data, to reverse-engineer the service, or to harm or harass anyone.
Clinics use Nemira to send text messages to patients who provide a mobile number, including appointment reminders, booking confirmations, waitlist offers, and, where you have opted in, recall or promotional messages. You opt in by giving your mobile number and agreeing to receive texts when you book or join a waitlist. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting out of texts does not affect your ability to book or receive care. Mobile carriers are not liable for delayed or undelivered messages.
Clinics may connect third-party services to Nemira, including but not limited to QuickBooks Online, Stripe, and Telnyx. The clinic remains responsible for its account at each third-party service and for the data it authorizes Nemira to access. Each third party operates under its own terms and privacy notice. Nemira's role with respect to QuickBooks Online data is limited to performing the sync the clinic has authorized; the clinic remains the data controller. The clinic may disconnect at any time from Settings, QuickBooks, Disconnect, and also from inside QuickBooks Online under Apps, Manage my apps. On disconnection, Nemira revokes the refresh token with Intuit and deletes stored credentials within seven days.
Where Nemira handles protected health information on behalf of a covered entity, the parties will enter a Business Associate Agreement. Without a signed BAA in place, do not upload protected health information into Nemira.
Financing offers shown in the platform today are estimates and do not represent loan approvals. Actual rates, terms, and approvals are subject to lender review and applicable law.
Clinic subscriptions are billed in advance on the cycle shown at purchase. Fees are non-refundable except where required by law. Failure to pay may result in suspension or termination of access.
Your plan is month-to-month with no long-term contract and no termination fee. We commit to a price lock: we give you at least twelve months notice before any price increase takes effect, and once an increase takes effect your rate is held for a further twenty-four months. Features included in your plan when you subscribe stay included on that plan for as long as you remain subscribed. We will not move a feature you already have behind a higher tier.
Patient payments are processed through Stripe. When your clinic connects Stripe, charges settle on Nemira's Stripe account and your share is transferred to your connected account, less the platform fee shown in your plan. Because payments settle through Nemira, Nemira is the party liable to Stripe and the card networks for refunds and chargebacks on those charges.
You authorize Nemira to recover from you the full amount of any refund, chargeback, or payment reversal on a transaction we have already paid out to you, together with any related processing or dispute fee. We may recover it by reversing the related transfer, by offsetting it against your current or future payouts, or by billing you directly when your payouts do not cover it. You agree to keep sufficient funds available in your connected account for this purpose and to pay any shortfall within ten days of our request.
You are responsible for the care and services you sell, for honoring your own refund and cancellation policy, and for responding to disputes with evidence before Stripe's deadline. We notify you when a dispute is opened. Issuing a refund or losing a dispute does not reduce your obligation to cover the amount under this section. A pattern of excessive refunds or chargebacks may result in a payout hold or account suspension.
You may close your account at any time. We may suspend or terminate access for breach of these terms, non-payment, or risk to other users. On termination, we delete tenant data consistent with the schedule in our Privacy notice, subject to legal holds.
Nemira is provided as-is. To the extent permitted by law, we disclaim implied warranties and limit aggregate liability to the fees you paid us in the twelve months preceding the claim. Neither party is liable for indirect or consequential damages.
We may update these terms. Material changes will be announced in-product or by email at least fourteen days before they take effect. Continued use after the effective date constitutes acceptance.
Last updated: 2026-07-18.
