FAQ
If yours isn't here, ask us on the call. We'll add it.
Getting started
Most cash-pay clinics are live in 7 to 14 days. We pull from your current tool, seed your sandbox, run a parallel week, then cut over.
A free training session is included on Starter and Growth. Most front desk staff are productive in under a day. The workflows mirror what they already know.
30-day free trial. Real patient bookings allowed. No card on file required.
Yes. CSV and JSON export of every record. No lock-in clause.
Charting and clinical
Yes. Voice-to-SOAP runs through AWS Transcribe and Amazon Bedrock under our AWS Business Associate Agreement. Voice notes are processed in US AWS regions and never leave our AWS environment. Transcripts are encrypted at rest.
Yes. Templates for chiro, medspa, dental, and wellness ship in the box. Edit any of them or build new ones.
Sign-off is one tap. Editing a signed note triggers a force-edit warning and an audit log entry. Every change is recoverable.
Yes. One tap pulls in the previous visit's Subjective and Objective fields, greyed out so you can see what was inherited versus new.
Payments and financing
Patient financing is offered through lending partners. Estimated payment options are shown at checkout, subject to lender review. The clinic gets paid upfront when financing is approved and funded. The lender pays Nemira a referral fee. Nemira is not a lender.
Cash, card, terminal via WisePOS E, card-on-file, patient financing through lending partners, and HSA/FSA cards via Stripe.
Destination charges. Patient payments settle through Nemira's Stripe account, and your share transfers to your connected account, less the platform fee. Because funds settle through us, Nemira is the merchant of record and carries refund and chargeback liability. You set your own refund and cancellation policy and upload dispute evidence. When a refund or chargeback lands on a payout you already received, we recover it from your transfers or future payouts. See the Terms for details.
No. Nemira onboards you onto Stripe Connect during setup. Funds settle to your bank in two business days.
SMS and broadcast
We walk you through registration during setup. Telnyx runs the actual registration. Most clinics are approved in 3 to 7 days.
Yes. Two-way thread. Patient replies route into the patient's thread in the clinic dashboard.
Telnyx handles STOP and HELP automatically at the messaging-profile level.
Targeted SMS to a segment of your patients. Segment by booking history, treatment completed, or inactivity. Schedule or send now.
Compliance and security
Nemira runs on HIPAA-eligible infrastructure with HIPAA-aware workflows. BAA status is shown by vendor. Audit logs on every clinical action. SOC 2 Type II audit planned.
US-only AWS (Aurora Postgres and S3) and US-only Fly.io hosting. No data leaves US borders unless you opt in to a non-US sub-processor.
Every login is logged. Sessions are revocable from the admin console. 2FA is supported today, SSO ships Q4.
Yes, on Growth and Enterprise tiers. Email contact@nemira.app to request.
